To anyone who cares:

My name is Julia, and I spent ten years after pharmacy school working behind a retail pharmacy counter in New York, working for one of the big national chains. I left because I wanted to make a bigger difference in patients’ lives than that counter allowed. I needed more room to grow, and I needed a place that would let me give patients the care they actually deserve. That is what QuickRx gave me, and for the past seven years, that is what we have spent building together.

So before I say anything else, I want to say the simplest thing: thank you.

The patient I still think about

Years ago, I had a patient whose Eliquis copay was $400. Four hundred dollars a month for a medication keeping him safe. I got on the phone with the copay program, walked him through every question, and got him enrolled. His new cost was $5.

He started to cry. He told me that $400 was his entire rent payment, and he had no idea a program like that even existed.

What we built, and who we built it with

When I started creating this department, I knew the medication was only half the job. The other half is how we make people feel while we do it.

I trained Leah Thomas and Samantha Sanchez to lead with two things above all else: empathy and culture. Patients come first in everything. Our patients are already stressed, often very sick, often scared, and a calm, patient voice on the other end can change how they feel about the entire situation. Sometimes we are the thing that calms someone down. That matters as much as the savings.

The second thing is accountability. When a patient calls QuickRx, they can reach the exact person they spoke to last time. They don’t have to repeat their whole story to a stranger. That continuity is rare in the specialty pharmacy world, and it is the thing I’m proudest of in how our team operates.

So when I read a review that mentions Leah or Samantha by name, what I feel is pride. This is my team. They watched how I talk to patients and they made that culture their own, in their tone, their patience, their follow-through. Each patient gets all the attention they need, and that follow-through is what makes us stand out.

What 260 reviews actually meant to me

This past Friday, we did something we had never done before: we sent out a link to our patients.

We did it because we’ve come to understand that doing great work quietly isn’t enough. To be found by the next patient who needs us, we have to invest in our reputation too. But honestly, I didn’t expect much. We care for very sick and often older patients, and I assumed most people simply wouldn’t have the time or energy to write something.

We received 260 five-star reviews. With photos. With their stories. Naming our navigators and pharmacists one by one.

In ten years of facing patients, I was always the one looking for the solution, even to the small things, never the one asking to be praised for it. So this caught me completely off guard, in the best way.

And here is what got me the most: some of those reviews came from the very first patients I ever enrolled in our program. They would never know this, but on those early calls, we were learning together. I was figuring it out right alongside them. Some of these patients have been filling with us for years now, and I still remember those first conversations, the first tears, the first time I got to say, “We can help you.”

To see how far we’ve come, through their words, is something I will carry for a long time.

Growth, without losing the thing that matters

People ask what’s next for us, and the honest answer is growth. More patients, more prescribers, more reach.

But here’s the thing I think about most as we grow: personability. I remember when we knew every single patient we spoke to in a month, and for the most part, we still know them all by name. The bigger we get, the more we lean on our documentation and the less on memory, and that’s simply the reality of scale. It does not mean any patient gets less than our best while they’re on the phone. But some patients stay with you forever, and that is the standard we protect, not the thing we trade away for speed.

So we set our own pace. We scale only when we have the complete infrastructure to hold the standard of excellence we have worked so hard to build, never a step before. That’s the line we hold. Grow, yes, but keep the standards we set for ourselves, the same standards our patients now hold us accountable to. Your reviews are proof of those standards. They’re also a promise we intend to keep.

A word about our prescribers

I would also like to extend my sincere gratitude to the physicians and healthcare providers who have entrusted their patients to QuickRx over the years. Many of the reviews and kind words we have received came from patients who were referred to us through these valued professional relationships. Your confidence in our team means more than I can express, and it has allowed us to serve so many wonderful patients. To everyone who has taken the time to share their experience, thank you, and I hope even more of our patients will continue to share their stories in the future.

Thank you, from all of us

We will keep showing up for the next patient the way we showed up for the first. We’ll keep finding the program, making the call, answering the questions, and staying on the line until it’s handled.

Thank you for 260 reasons to keep going, and for holding us to the standard we hold ourselves.

With gratitude,